Day: June 22, 2021

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Is a Traditional Managed Service Provider Enough?

Many manufacturing and distribution companies look to traditional MSPs to provide valuable IBM i system-related services. But what about the problems that go … source

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Telephone Sales & Service Benchmarking

How well do your contact centre agents respond to specific sales scenarios? Global Reviews can give detailed performance information on how specific sales scenarios were handled by you and your competitors. The Telephone Sales Customer Experience Benchmark (CEB) identifies where your contact centre agents are utilising best-practice sales techniques and those areas where specific behaviours […]

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Innovative IT Managed Services in DevOps, Cloud and Data Services

We offer the industry’s broadest portfolio of IT Solutions and Services. And that’s why we’ve developed a deep-rooted counter of passionate, upbeat professionals across the world’s leading technologies – providing balanced solutions to help you grow in a multifaceted, multi-cloud world. Accelerate your business, rest assured your IT infrastructure is in good hands. As an […]

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Elevating Microsoft 365 Managed Services: Evolving to End-to-End Service Delivery

In this educational webcast, former MSP owner and Microsoft MVP, Nick Cavalancia, along with Jean-François Piot from Martello, as they look at the MSP challenge of providing Microsoft 365 managed services. Learn more about Microsoft 365 managed services at — 0:00​ – Introductions with Nick Cavalancia 2:48 – What defines your business? 5:20 – What […]

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